Guwahati
1. Manage the day-to-day operations of the showroom, ensuring a smooth and efficient workflow.
2. Supervise staff, including sales associates, and ensure they provide excellent customer service.
3. Ensure that the showroom is clean, organized, and well-presented at all times.
4. Hire, train, and onboard new showroom staff, ensuring they understand company products, services, and customer service expectations.
5. Provide ongoing coaching, performance evaluations, and development opportunities to employees.
6. Schedule staff shifts and ensure adequate coverage during peak hours and events.
7. Set and monitor sales targets for the showroom and motivate the team to achieve or exceed these goals.
8. Oversee the sales process, from customer greeting to product selection and purchase.
9. Analyze sales data and performance reports to identify trends, strengths, and areas for improvement.
10. Ensure that all customers receive exceptional service, addressing any concerns or complaints in a professional and timely manner.
11. Develop strategies to increase customer loyalty and satisfaction, including special promotions or events.
12. Handle customer escalations, ensuring a resolution that aligns with company policies and customer expectations.
13. Build and maintain relationships with key customers, vendors, and suppliers.
14. Engage with customers to understand their needs and preferences, using this information to enhance the showroom experience.
15. Develop loyalty programs or customer retention strategies to drive repeat business.
Experience | 3 - 8 Years |
Salary | 3 Lac 50 Thousand To 7 Lac 50 Thousand P.A. |
Industry | Sales & Marketing / Business Development / Telecaller |
Qualification | B.A, B.C.A, B.B.A, B.Com, M.A, M.C.A, M.Com |
Key Skills | Leadership Skills Customer Service Sales Management Inventory Management Stock Management Financial Management Time Management Problem Solving |
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