Job openings for customer relationship manager in guwahati

- Develop and maintain strong, long-term relationships with key customers to foster loyalty and repeat business.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.
- Monitor customer satisfaction and feedback to identify areas for improvement in product quality and service delivery.
- Collaborate with the sales team to support existing accounts, ensuring timely delivery of products and services.
- Collect and analyze customer feedback to provide insights into market trends, product performance, and customer preferences.
- Address customer complaints or product issues efficiently and professionally, ensuring timely resolution.
- Ensure accurate order processing and timely delivery of plastic products according to customer specifications and requirements.
- Organize and attend customer meetings, site visits, and events to build relationships and network with key stakeholders.
- Work closely with the production, logistics, and quality control teams to ensure customer requirements are met without compromising on quality or delivery timelines.
- Prepare and present regular reports on customer activity, sales performance, and customer feedback to senior management.
- Identify potential new business opportunities within existing customer accounts or through new customers.