Job openings for collection executive in guwahati

- Visit customers' locations to collect overdue payments in person.
- Ensure that payments are collected in full and accurately recorded in company systems.
- Build and maintain strong customer relationships through face-to-face interactions.
- Address customer concerns regarding payments, billing disputes, and offer solutions in person.
- Complete and maintain necessary documentation for every field visit, including receipts, payment confirmations, and customer interactions.
- Recover overdue payments from customers by visiting them at their residences, offices, or showrooms.
- Negotiate payment plans and settlement terms with customers who may have financial difficulties or disputes.
- Ensure that all payments collected during field visits are accurately reconciled with the company's financial records.
- Keep accurate records of customer interactions, payment status, and follow-up actions taken.
- Update customer information in the system, ensuring all details are current for future communications.
- Identify accounts that are repeatedly delinquent or have unresolved disputes, and escalate them to the appropriate internal teams (finance/legal).
- Plan and organize field visits efficiently, optimizing the route to visit multiple customers within a given area.
- Ensure all field collection practices comply with the company€™s policies and relevant legal requirements.
- Gather customer feedback during field visits and report it back to management for potential improvements in products or services.
- Collect cash payments, issue receipts, and ensure that all cash is securely handled and deposited into the company's account.
- Coordinate with the finance and sales teams to verify payment details, resolve disputes, or adjust payment terms for specific customers.
- Resolve on-site payment disputes in a professional manner, working with customers to ensure clarity and prompt settlement.